Attorney Kristen Larson will be presenting “The Regulation E Playbook: Dispute Resolution Strategies That Protect Banks and Customers,” as part of the LEAD Conference presented by BankIn Minnesota on October 7, 2026.
Regulation E disputes present significant compliance, operational, and customer service challenges for banks. This fast-paced session provides a practical overview of the Electronic Fund Transfer Act (EFTA) and Regulation E requirements governing consumer dispute investigations and resolution.
- Attendees will learn key regulatory expectations related to investigations, response timelines, documentation, provisional credit, and customer communications.
- The session will also highlight the importance of account agreements, disclosures, and internal procedures in supporting compliant and consistent dispute resolution outcomes.
- Leave with actionable strategies to strengthen your dispute management processes, reduce regulatory risk, and balance compliance obligations with a positive customer experience.
The LEAD Conference takes place October 7-8, 2026 at the Park Event Center, Waite Park, Minnesota. It brings together emerging community bank professionals for two days of leadership development, industry education, and connection.
Find program information at https://www.minnesota.bank/events/lead-conference or register at https://www.minnesota.bank/events/lead-conference
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